How to Change Your IPPB Mobile Number Online: Step-by-Step Guide

Introduction

In the digital age, your mobile number is your digital identity—especially when it comes to banking and financial services. If you're a customer of India Post Payments Bank (IPPB) and have recently changed your phone number, it's essential to update it in your IPPB account to ensure uninterrupted mobile banking access.

This article explains how to change your IPPB mobile number online, via SMS, and offline at the post office. Whether you're facing issues with receiving OTPs or planning to switch your primary number, this guide has everything you need.

Why is Mobile Number Update Important in IPPB?

Your registered mobile number with IPPB is used for:

Receiving OTP for transactions

Getting transaction alerts

Using the IPPB mobile banking app

Ensuring account security and two-factor authentication

If your number is outdated or inactive, you risk missing important alerts and losing access to essential banking services.

Ways to Update IPPB Mobile Number

You can change your IPPB registered mobile number using the following methods:

1. Visit the Nearest Post Office (Offline Method)

This is the official and currently most reliable method for updating your mobile number in your IPPB account.

Steps:

Visit your nearest post office branch that offers IPPB services.

Carry your Aadhaar card and IPPB account details.

Fill out the Mobile Number Update Form.

Submit the form to the postal executive.

Your new mobile number will be updated in 1–3 working days.

Tip: Ensure the new number is not linked to any other IPPB account to avoid complications.

2. IPPB Mobile Number Update Online (Using IPPB App)

Although IPPB does not offer a direct mobile number update via app or website as of now, you can use the app to check your profile and initiate other services.

However, you can:

Use the app to verify your currently linked mobile number

Use the IPPB customer care for help

Download the IPPB App:

Android: Play Store – IPPB

iOS: App Store – IPPB

3. IPPB Mobile Number Change by SMS (Not Available Yet)

As of now, there is no facility to update your mobile number via SMS. However, you can:

Use SMS services to check balance, mini statement, or transaction alerts

Register your number initially at the post office

Keep checking IPPB official website for new digital features and updates.

Alternative: Update Number in Post Office Savings Account

If your IPPB is linked to your Post Office Savings Account (POSA), you might also need to update your mobile number there. Here’s how:

Steps to Change Mobile Number in Post Office Savings Account: Visit the post office where your account is held. Fill the KYC form or Mobile Update Form. Provide ID proof (Aadhaar/PAN). Submit and get an acknowledgment receipt. Mobile number update may take up to 3 working days.

FAQs: IPPB Mobile Number Change

1. Can I change my IPPB mobile number online?

No, currently there is no direct online method available. You must visit the nearest post office for mobile number updates.

2. How long does it take to update the mobile number in IPPB?

It usually takes 1–3 working days after submitting the update form at the post office.

3. Is there a charge for updating my mobile number?

No, IPPB does not charge any fee for updating your registered mobile number.

4. Can I update my mobile number via SMS?

No, as of now, IPPB does not offer SMS-based mobile number update functionality.

5. Will my IPPB app work with the new number immediately?

You can re-register the app with your new number once the update is successfully processed.

Conclusion

While IPPB mobile number update online is currently not available, the offline method via post office remains the most reliable and secure option. Ensure your registered number is always current to avoid interruptions in your digital banking experience.

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